Returns
HOW TO RETURN OR EXCHANGE AN ITEM
If for any reason you are not satisfied with your purchase, you can request the following FREE RETURN or SIZE EXCHANGE options within 14 days of receiving the goods, not from the date of reply to the return request email:
FREE SIZE EXCHANGE: simply send us an email to info@fivebrescia.com with your order number and the item you wish to exchange, along with the size you require, and we will send you the correct size (IF AVAILABLE, OTHERWISE WE WILL PROCESS THE RETURN AT YOUR EXPENSE) after receiving the item that does not meet your expectations.
RETURN THE ITEM: Send a return request to info@fivebrescia.com, including the order number and the selected item:
1- Following your request, you will receive an email from the DHL returns service (check your spam folder if it does not arrive within 24 hours of your request), print the waybill to stick on the package, and book the courier collection from your address. If the courier does not arrive, please contact them by telephone on 199199345.
2- As soon as we receive the product and check its condition, we will proceed with the refund using the method used at the time of purchase (the time taken for the refund to appear in your account varies depending on your bank and is not managed by Five srl).
1. Credit card / PayPal / Scalapay: the amount will be refunded directly to the original account.
2. Cash on delivery: you must provide us with your IBAN at info@fivebrescia.com and we will make a bank transfer to you.
3- Any import taxes or fees for returns from non-EU countries are the responsibility of the customer.
4. The refund will be reduced by the return handling fees and net of any shipping costs. For Italy: €15, European Union: €40; Albania, Andorra, Bosnia, Monaco, Norway, United Kingdom, San Marino, Switzerland, Turkey, Vatican City: €60, Rest of the World: €60.
5- Items must be in the same condition in which you received them, with tags attached and receipt included.
For any further clarification, please contact us on 030/41444 or by email at info@fivebrescia.com.
Thank you for shopping with us.
Translated with DeepL.com (free version)
If for any reason you are not satisfied with your purchase, you can request the following FREE RETURN or SIZE EXCHANGE options within 14 days of receiving the goods, not from the date of reply to the return request email:
FREE SIZE EXCHANGE: simply send us an email to info@fivebrescia.com with your order number and the item you wish to exchange, along with the size you require, and we will send you the correct size (IF AVAILABLE, OTHERWISE WE WILL PROCESS THE RETURN AT YOUR EXPENSE) after receiving the item that does not meet your expectations.
RETURN THE ITEM: Send a return request to info@fivebrescia.com, including the order number and the selected item:
1- Following your request, you will receive an email from the DHL returns service (check your spam folder if it does not arrive within 24 hours of your request), print the waybill to stick on the package, and book the courier collection from your address. If the courier does not arrive, please contact them by telephone on 199199345.
2- As soon as we receive the product and check its condition, we will proceed with the refund using the method used at the time of purchase (the time taken for the refund to appear in your account varies depending on your bank and is not managed by Five srl).
1. Credit card / PayPal / Scalapay: the amount will be refunded directly to the original account.
2. Cash on delivery: you must provide us with your IBAN at info@fivebrescia.com and we will make a bank transfer to you.
3- Any import taxes or fees for returns from non-EU countries are the responsibility of the customer.
4. The refund will be reduced by the return handling fees and net of any shipping costs. For Italy: €15, European Union: €40; Albania, Andorra, Bosnia, Monaco, Norway, United Kingdom, San Marino, Switzerland, Turkey, Vatican City: €60, Rest of the World: €60.
5- Items must be in the same condition in which you received them, with tags attached and receipt included.
For any further clarification, please contact us on 030/41444 or by email at info@fivebrescia.com.
Thank you for shopping with us.
Translated with DeepL.com (free version)